Protocol for ordering Meals on Wheels

1. The Meals on Wheels (MOW) program is a program that supplies noon meals 7 days a week, 365 days per year to elderly and disabled people in the city limits of Madison, Middleton and Monona. The program delivered approximately 90,000 meals in 2008.
2. The meals are prepared by the Hoffman House and are delivered by volunteers. There is a monthly menu on our website here
3. The meals can be prepared for special diets such as:
   • General
   • Cardiac (low fat, low sodium, low cholesterol)
   • Diabetic (ADA, sugar free, low fat)
   • Renal (low sodium, high carbohydrates, lactose free)
   • Soft (ground meat)
   • Vegetarian (no meat)
   • Gluten-free (no flour, bread, pasta, gracy, potatoes, breaded fish or chicken, no meatloaf, meatballs or processed foods)
4. The meals come in microwave-able containers. Each meal includes: a protein, a starch, a vegetable, a salad, a bread item, a dessert, and a carton of milk or juice. The meal also comes with a free newspaper. There is a free coupon in the brochure and on our web site so they can try a meal at no cost
5. The cost is $6.60 per meal. We bill recipients monthly for the meals that they receive. If the cost of the meals is a financial hardship, there is funding available through Dane County (for patients over 60) and United Way (for patients under 60).

Criteria to receive Meals on Wheels:

• The recipient needs to be “homebound” and/or unable to cook for him/herself.
• The recipient needs to be present when the meals arrive.

Benefits of the Meals on Wheels program:

• The recipient receives one nutritious meal for the day.
• The recipient receives a “safety check” to ensure that they are responsive and feeling well.

To refer someone to Meals on Wheels

1. Give the recipient the brochure to have them call for themselves. The phone number is on the second page of the brochure.
2. Call the referral in directly to our MOW staff. The phone number is 608-276-7598. After the referral is placed, the MOW staff will call the recipient directly to confirm delivery.
   Please have the following information available before you call:
   • Recipient s name, current address and phone number
   • Emergency contact name and phone number
   • Ordering/Attending Physician name and phone number
   • Special diet (if needed)
   • Recipient medical condition(s).

For more information, call 608-276-7598

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