You want the best, most trustworthy and caring people taking care of you or your loved one in the home. Trying to research and make a decision in times of stress can be difficult. Below are some questions you should ask of potential home health agencies and how SSM Health at Home can fill your needs. We hope if a physician ever orders home health services for you or a loved one, you will feel comfortable and secure requesting Home Health United.
Questions to ask a potential home health care provider.
How long has the agency served my community?
SSM Health at Home has been serving southern Wisconsin for generations. Learn more about us and our history.
How does the agency compare to other home health providers in my area?
SSM Health at Home (previously known as Home Health United) has been named to the top 25% of certified home care agencies by HomeCare Elite for over ten years in a row.
Has the agency been inspected by any outside organizations?
We are licensed by the State of Wisconsin and subject to an on-site survey every three years. Our medical equipment and infusion pharmacy divisions are accredited by the Community Health Accreditation Program (CHAP). Our Meals On Wheels program is accredited by the Meals On Wheels Association of America. We are a Level 4 partner of We Honor Veterans, and are a partner agency with a number of United Way and United Fund organizations in the communities we serve.
Is the agencies skilled care covered by Medicare/Medicaid?
We are a Medicare and Medicaid certified provider of skilled nursing, occupational/physical/speech therapies, medical social services and home health aides.
Are the agencies caregivers well-qualified, trained and does the agency provide background checks?
Home Health United conducts several background checks and verifies licenses and certifications to ensure our patients feel comfortable and safe as they provide care in the home. Each and every one of our nurses, therapists, and social workers have been trained in Chronic Disease Management and certified by the National Association of Home Care.The training includes education on adult learning, health literacy, and behavioral techniques to help patients set their own goals and boost their self-confidence in self-management of their chronic illness. Learn more about Chronic Disease Management certification.
Does the agency answer questions about insurance coverage and service eligibility?
Our intake nurses are available to help determine if the patient meets Medicare/Medicaid or private insurance criteria. Feel free to call our admissions department at 800-900-8040.
What role do agency staff, the patient, patient’s physician and caregiver(s) play?
SSM Health at Home assigns a nurse care manager to each patient who coordinates care according to a written plan of care with all other disciplines, the patient, the patient’s physician and caregiver(s). Our staff will educate caregiver(s) on disease processes and care for each patient. They also teach the patient self-care techniques and lifestyle changes to help them remain as independent as possible after they are discharged from home health services.
If a patient needs additional services in order to remain independent at home, does the agency provide comprehensive services to meet this need?
In addition to skilled in-home health services, we can provide palliative care, hospice, medical equipment, respiratory therapy services, infusion and enteral therapies, and a number of community health services.
Who can a patient contact with questions?
Please call 800-924-2273 or request more information online.